Help when you need it, without the confusion.
Find guidance for parcels, tracking, payments, account verification, safety and technical issues. If you still need help, contact the CarryParcel team directly.
Include your parcel ID, trip ID or relevant account details when contacting support. Never send your password or delivery verification code.
What can we help with?
- Parcel posting and delivery
- Tracking and trip updates
- Wallet and payments
- Verification and safety
Find guidance for your issue
Parcels
Posting a parcel, delivery flow and the basics of using CarryParcel.
Prohibited Items
Check what should not be posted or carried before creating a parcel.
Wallet & Payments
Open your account wallet to review balances and transaction information.
Verification
Access your account verification area and check the status of your submitted details.
Tracking
Open your dashboard to follow an active parcel and review its current journey status.
Account Access
Use the password recovery flow if you cannot access your CarryParcel account.
Frequently asked questions
Simple answers to common questions about using CarryParcel.
Still need help? Email supportHow do I post a parcel?
Sign in to your CarryParcel account, open the parcel posting flow, enter the required pickup, destination and parcel details, then review the information before submitting it.
How can I track my parcel?
Sign in and open your dashboard to view the tracking information available for your active parcel.
Where can I check my wallet and transactions?
Open Dashboard → Wallet after signing in to review your available wallet information and transaction history.
How do I complete account verification?
Use the verification section in your account and follow the instructions shown there for submitting the required verification information.
What should I do if I have a technical problem?
Note the page or feature where the problem occurred, keep your parcel or trip ID if relevant, and raise a support ticket or email support@carryparcel.in with those details.
What information should I include when contacting support?
Include the email or account identifier associated with your account, the parcel or trip ID when relevant, what happened, and any useful screenshots. Do not include your password, OTP or delivery verification code.
Tell us what happened.
Our support team can use the details you provide to understand the issue and guide you to the appropriate next step.